Account
Manager
(spanish)

full time
Kiev, metro station Boryspil
Orderry is a Ukraine-based IT company that makes the life of small and medium businesses easier and better with orderry.com / remonline.ua . Initially founded as a small service, we have grown into startup, and now are widely known as a leading SaaS vendor supporting service business across the industry.

Since 2013, our company has developed a full-stack cloud software solution for accounting and business automation in the service sector. Our users are a business you face every day: service centers and repair shops, car services, ateliers, cleaning, services, and beauty, etc. They make our life easier, and we are their helping hand.
What we work with
Hurma
Slack
Google documents
Zoom
JIRA
INTERCOM
Several VoIP system
For this position are important
Have experience in technical support, call center, sales
Act proactively, have a sense of humor
Enjoy helping people
Are sociable, optimistic, patient, and stress-tolerant
Possess good Spanish (written and spoken)
Can put yourself into your customer's shoes
What awaits you at work
Work schedule 5/2, day shifts
Daily communication with clients (new and current): Email, calls, demo and any kind of help
Help new clients to learn the product and adapt to their business processes
Customer retention
Collecting and organizing feedback from clients to implement best practices
Translating our blog pages and Knowledge Base
Management of relations with Hispanic market
Communicate with Support, Marketing, Product team to develop Hispanic market and customer relations
Participate in product adaptation to selected markets needs
Ask us about the project
Tell us in general
The AM team is driven by two main objectives. Account Managers mainly deal with user churn, in line with making a good name for our company online through communication, education, and assistance. We believe that user confidence and complete understanding of our product, all ins and outs and the way it actually works, are the things that really matter. Making perfect customer service and a perfect fit for every business is what drives our team best.


We are collecting feedback from users, whether happy or not, collaborating through each and every stage and department. We are sharing expertise and directly impact the process of product development. We focus on the actual needs of our distinguished users. We are determining the vector of global development and always have room for improvement. We help users drill deep into business operations and possess real-life knowledge that does make a difference.
    What are about the processes?
    At this stage, you are welcome to join our friendly team. You will be able to take part in workflow creation / setup, as we are an open-minded family of professionals. Eventually, every member can personally drive the way we work daily. The major tasks are usually set by the head of the department, based on the global plan of product development. And once again, any suggestions and proposals are always welcome. Open talks and discussions would be highly appreciated — up to the actual implementation of your best ideas.
    Who sets the tasks and from whom does the initiative come?
    Tasks are set by the Head of the Department based on the product development plans. The initiative is welcome. Discussed and implemented.
    And a little about the team, please
    A friendly team is looking for a new teammate!
    We are helping hands for our users, and for each other too. We are driven by results and really ambitious targets. We are passionate about developing professionally, but never at the expense of personal life. We are aimed at long-lasting relationships and retention. And we keep moving forward.
    Interview stages
    10 min
    Answer the questions in the questionnaire and don't forget to attach your CV
    30 min
    Zoom meeting with HR and Head of Customer Support. We get acquainted, we understand whether our views on the work process converge and whether it will be comfortable for us to interact
    60 min
    The final stage is a small test task, based on the results of which the final decision on further cooperation is made
    Актуальные вакансии
    Front-end Team
    React, Redux, Webpack, Python 3.8, Django 3, Celery, PostgreSQL, Redis
    Back-end Team
    Python 3.8, Django 3, Celery, Protobuf, PostgreSQL, Redis
    Back-end Team
    Python 3.8, Django 3, Celery, Protobuf, PostgreSQL, Redis
    Marketing Team
    Articles, Landing Pages, Screenplays, E-mails
    Marketing Team